Need help with a payment? Email [email protected] with your registered mobile number, payment ID and booking or subscription reference. Do not send card, PIN, OTP or health information.
1. Ordinary patient bookings
You may cancel a booking using the available QDoctor control before the consultation, subject to the fairness limits shown in the service. Cancelling releases your token. A doctor's consultation fee paid directly at the chamber is governed by the doctor or facility, not QDoctor.
2. QDoctor booking or premium-slot fees
If QDoctor charged a separate booking or premium-slot fee, that fee is refundable when QDoctor or the provider cannot deliver the paid queue service, including a cancelled sitting where the product promised a refund. If the patient chooses not to attend, marks “Not coming”, misses the turn or has already received the paid queue service, the fee is not normally refundable. Any different rule shown before a specific purchase will control that purchase.
3. Failed and duplicate payments
A failed payment for which QDoctor received no successful confirmation should be reversed by the bank or payment provider automatically. A verified duplicate successful charge will be refunded to the original payment method. Please allow the payment provider and your bank their normal processing time; we will provide a refund reference when available.
4. Doctor Pro and Clinic Pro subscriptions
You may cancel future renewal through the channel used to subscribe. Cancellation normally leaves paid features active until the end of the current paid term. Charges already paid for a started subscription period are non-refundable except for duplicate charges, technical non-delivery, a refund expressly offered at checkout, or where applicable law requires otherwise.
Apple App Store and Google Play purchases are billed and refunded under the relevant store's process. QDoctor cannot directly refund a transaction controlled by a mobile store, but support can help identify the purchase.
5. Upgrades
A Clinic Pro upgrade is confirmed only after the upgrade amount is displayed and accepted. Once the upgraded capacity is activated, the upgrade payment is non-refundable except for duplicate payment, technical non-delivery or rights that cannot legally be excluded.
6. How refunds are returned
Approved cash refunds are sent to the original payment method. Timing depends on Razorpay, Apple, Google, the bank and the payment rail. QDoctor does not ask for an OTP or PIN to issue a refund. Where a purchase expressly provides a reusable QDoctor credit instead of cash, the choice and conditions will be shown before acceptance.
7. Request window and review
Contact us promptly and preferably within 7 days of the disputed transaction so records can be checked. We review payment status, booking delivery and provider cancellation records and communicate the outcome to the registered contact. This does not reduce any longer right available under applicable law.
8. Contact
QDoctor / Aero Knowledge Solutions Pvt Ltd
Star Mall, Sisir Kujna, Madhyamgram, Kolkata 700129, West Bengal, India
Email: [email protected]
Phone: +91 79805 47637